Service Delivery Policy

1. Service Scope

Our services may include Instagram profile support, visibility and engagement improvement guidance, content and positioning recommendations, landing page design, conversion-focused page structure, and ongoing support based on the selected service plan.

All services are delivered digitally. We do not ship any physical products, printed materials, or offline deliverables unless explicitly agreed in writing.

2. Service Activation

Service delivery begins only after successful payment confirmation and receipt of all essential onboarding details, such as brand information, content inputs, access credentials, required assets, or any other material necessary to begin the work.

If required information is delayed, incomplete, or inaccurate, service activation may be postponed accordingly.

3. Delivery Timelines

Delivery timelines depend on the selected service type, project complexity, and the client’s responsiveness during the collaboration.

For Instagram-related services, initial setup, review, or audit work is generally initiated within 2 to 5 business days after onboarding is complete. Ongoing optimization and support continue throughout the active plan period.

For landing page design, the first working draft is generally delivered within 3 to 7 business days after all required inputs are provided. Revision timelines depend on the speed and clarity of client feedback.

Any timeline shared by us is an estimate and may vary where there are third-party dependencies, technical issues, or delays in client communication.

4. Communication and Support

We provide service-related communication and support through digital channels such as email, chat, or other agreed contact methods.

Our standard response window is usually within 24 to 48 business hours. Response times may vary during weekends, public holidays, or periods of unusually high demand.

Timely client communication is important for smooth delivery. Repeated delays in approvals, responses, or asset submission may affect the overall progress of the service.

5. Revisions and Iterations

Reasonable revisions may be included within the scope of the selected plan, particularly for landing page work or visual presentation adjustments.

Revision requests must remain consistent with the originally agreed service scope. Requests involving major redesigns, new feature additions, expanded deliverables, or strategic changes beyond the original brief may require a separate quotation or revised timeline.

6. Client Responsibilities

Clients are responsible for providing complete and accurate information needed for delivery, including brand inputs, credentials, content, media files, approvals, and any requested feedback.

Clients must also ensure that any material, account access, or instructions shared with us can legally be used for the purpose of delivering the service.

We are not responsible for service delays, inefficiencies, or quality limitations caused by incomplete information, outdated assets, inaccurate instructions, or delayed client responses.

7. Third-Party Platforms and Dependencies

Some services depend on third-party platforms and tools such as Instagram, hosting environments, domain providers, design tools, analytics tools, or other external services.

We do not own or control these platforms and therefore cannot guarantee uninterrupted access, platform stability, account status, policy consistency, algorithm behavior, or technical availability.

We are not liable for delivery interruptions, reduced performance, or service limitations caused by third-party platform restrictions, outages, account suspensions, policy enforcement, or unexpected technical changes.

8. Performance Disclaimer

We apply structured processes, practical experience, and commercially reasonable efforts to deliver quality services. However, we do not guarantee specific outcomes such as exact follower growth, engagement metrics, conversions, sales, ranking positions, inquiries, or revenue.

Results vary depending on market conditions, audience behavior, content quality, competition, ad or platform limitations, business positioning, and other factors beyond our direct control.

9. Service Continuity and Renewal

Services are provided for the duration of the plan selected at the time of purchase, such as 1 month, 3 months, 6 months, or 12 months, where applicable.

Once the active service term ends, ongoing support, delivery, or optimization work may stop unless the service is renewed or extended under a new agreement.

To avoid interruption, clients should renew their plan before the active term expires where continuity is important.

10. Suspension or Termination of Service

We reserve the right to suspend, pause, or terminate service delivery if a client violates platform policies, uses our services for misleading, unlawful, abusive, or prohibited purposes, fails to cooperate in a reasonable manner, or repeatedly obstructs project delivery.

We may also suspend service where continued delivery would expose us to legal, operational, reputational, or platform compliance risk.

11. Policy Updates

We may update this Service Delivery Policy from time to time to reflect operational, legal, commercial, or service-related changes.

Any updates will be posted on this page with a revised “Last Updated” date. Continued use of our services after changes are published will be treated as acceptance of the updated policy.

12. Contact

If you have questions about this Service Delivery Policy, you may contact us through the contact information provided on highbourneco.net.