Refund Policy

All payments made to Highbourne Co Limited are for digital services, creative work, strategic input, and time-based execution.

Because project resources are allocated after purchase, refunds are limited once work has started or service delivery has begun.

A full refund may be considered only if all of the following conditions are met:

• • The refund request is submitted within 24 hours of purchase
• • No work has started on the project or service plan
• • No onboarding, consultation, research, planning, or setup has been initiated

If these conditions are met, a refund may be approved at our discretion.

Refunds will not be provided in the following situations:

• • More than 24 hours have passed since the original purchase
• • Work has already commenced in any form
• • Services have been partially delivered or fully delivered
• • An active monthly or fixed-duration plan has already started
• • Delays are caused by missing materials, approvals, or lack of communication from the client

In limited cases, a partial refund may be considered if a project is canceled before substantial completion and before the majority of the agreed service has been delivered.

Any approved partial refund will be based on the amount of work completed, time invested, resources allocated, and any strategic or creative work already delivered.

Our services are intended to support visibility, brand presentation, conversion potential, and overall digital growth.

However, we do not guarantee specific outcomes such as rankings, follower growth, engagement levels, lead volume, traffic, or revenue.

For that reason, dissatisfaction based solely on expected business results does not automatically qualify for a refund.

Clients may choose not to continue or renew a future billing cycle or service term.

However, once a billing cycle or fixed service duration has started, no refund will be issued for that active period.

Where applicable, services will continue until the end of the purchased term unless otherwise agreed in writing.

If a chargeback or payment dispute is initiated without contacting us first, we reserve the right to pause or terminate ongoing services and related project access.

We may submit relevant communications, work records, and proof of delivery to the payment provider or financial institution for dispute review.

If you have any questions about billing or would like to request a refund review, you may contact us at:

Highbourne Co Limited
Email: support@highbourneco.net
Website: highbourneco.net